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Why social media is here to stay

(Eric, Social Media, Executive Insights) Permanent link

Eric's Blog Photo As much as we’d like it, you can’t give credit to the marketers and communicators for creating the meteoric rise of social media.

Even as a collective, our industry simply doesn’t have the clout to create such a powerful new toolset.

Nope. Think bigger, and think about your mobile “phone,” and the people you “call.”

Social media will stay because of the fundamental evolution in both technology and sociology.

Most of us now carry a portable personal digital assistant (PDA).  We used to call this device a cell phone or mobile phone.  Today’s device not only provides voice connections virtually anywhere in world, but many of us have a device that also connects us via texting, email, our calendar and database, a camera (perhaps even video), speedy internet access, and a host of productive and fun “apps.”

Virtually none of us had such a mobile device just five years ago.  Back then, we were happy if we could get our phone to work inside buildings. Imagine what the “phone” or PDA of 2015 will be able to do!

Now, think about how “trust” has evolved in the last five years. At an all-time low for many traditional sources,  people simply don’t trust corporate America, elected officials, sports team owners, celebrities, etc

We used to listen to whomever the experts dubbed as a trustworthy source. Not anymore

The most trusted source today is “people like me.”  (While I’d like to think everyone is actually “like me,” the phrase really creates a reference set for each one of us).

“We” go to Mommy bloggers (the number one source of information for new Moms), look up information in Wikipedia (not the official encyclopedia), and visit YouTube to learn how to do just about anything.

We can connect today with virtually anyone or anything at anytime.  Consider this connectivity in conjunction with those we trust.  When you blend these two trends, you quickly realize why social media is here to stay.

But which social media tools will stand the test of time?

Two years ago, we’d be discussing MySpace and Second Life.  Today, the conversation encompasses Twitter, Facebook, LinkedIn and YouTube.  In a few years, it will be “new and improved” social networking tools.  The tools will continue to evolve, as they always have. But those cows aren’t going back in the barn.

People will continue to embrace enhanced PDAs at the same time we expand our social networking to connect with even more people “like us.”

Today’s businesses and organizations simply must have an active presence in social media.  Pretty soon, your absence will be quite noticeable (remember the businesses who were late to building their initial websites in the late 1990s?

As traditional media crumbles, it’s the social media space where today’s conversations are happening.

It’s time to adopt this four-step process to move forward with social media:

Observe.  Participate.  Create.  Integrate.

Everyone can do it.  And very likely, there’s a part of the social media spectrum that’s right for you and your organization.  Do your research.  Ensure your presence focuses on achieving a business goal and embrace the change.

Your competitors are there.  Your friends are there.  Virtually everyone needs to be there.

Social media is here to stay.

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http://www.cool-cellphones.com/mobile-news/mobile-phone-evolution.html




Hi Eric - You are so right about SM being here to stay. But have you seen the latest Edelman Trust Barometer? While trust across all media has dropped, this annual study shows that trust in information from "people like me" plummeted by 20 points, from 47 to 27 percent. (Reported just last week on the Silicon Valley Watcher blog at http://www.siliconvalleywatcher.com/mt/archives/2010/02/wow_edelman_sur.php)

Just makes things that much more interesting for us communications pros, doesn't it? Credibility is key. In my mind, re-establishing that credibility will have to go hand-in-hand with a slightly more grown-up approach to social media. Meaning that we simply can't do everything - and of course, what we do choose to do must align with our strategy. The folks who can make the smart, calculated choices - and can live with not being everything to everybody with everybody at the same freaking time - will be the ones who emerge from this perfect storm with at least some of their hair intact.
Posted by: Allison Wood( Visit ) at 2/12/2010 4:04 PM


Thanks, Allison. Yes, the Edelman trust barometer was interesting. But frankly, it's not only in their own best interest to share this perspective, I agree w/you that SM is here to stay and regardless of the scale, it simply must be infused into an effective communications program. And "people like me" will always be the most credible source...as it always has. But now, we can connect much easier and faster.

Thanks for your comments!
Posted by: Eric Morgenstern( Visit ) at 2/19/2010 11:40 AM


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